Refund & Cancellation Policy
Last updated: July 1, 2026
1. Free Trial
Every new Pro subscription includes a 7-day free trial. You will not be charged during the trial, and you may cancel at any time before it ends at no cost, directly from your account settings.
2. No Refunds After Trial
Once your trial converts to a paid subscription and a charge is successfully processed, that charge is final and non-refundable. This applies to monthly Pro subscriptions billed via Stripe (USD) or Razorpay (INR), including seats billed under the volume discount.
3. Cancel Anytime
You can cancel your subscription at any time from Settings → Billing. Cancelling stops future billing — you will retain access to your Pro plan and verification credits until the end of the billing period you already paid for. No partial-period refund is issued for the time remaining.
4. Failed or Duplicate Charges
If you believe you were charged in error — for example, a duplicate charge or a charge after cancellation was requested — contact us and we will investigate and issue a refund for the erroneous charge if confirmed.
5. How to Request a Correction
Email support@magnitudeintelligence.ai with your account email and the transaction date. We aim to respond within 2 business days.
6. Contact
Magnitude Intelligence
Office No. 207, Supreme Headquarters, Bangalore-Mumbai Highway, Pune 411045, India
Chicago Office (USA)
Email: support@magnitudeintelligence.ai